It extends, as an assessment scope. The same scored-gap discipline applies cleanly to complaint handling under the QMSR (ISO 13485:2016 §8.2.2, incorporated by reference at 21 CFR 820.10): whether complaints are captured from every channel you actually receive them on, whether each record carries the investigation and the justification when no investigation was performed, whether the file links to CAPA and to risk, and whether the reportability decision is documented with its rationale rather than just its outcome. What you get is the same artefact — findings scored for audit exposure and effort, each citing its clause. What does not change is who decides: a reportability call is a named human’s decision on your side, made against your procedure, and nothing in this scope makes or automates that call. Ask us to scope it and we will tell you what a complaint-file assessment would cover for your volume.